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Edynamics Social
A DM manager that doesn't drop the good ones.
Instagram and Facebook DMs classified by intent. Purchase inquiries get an instant reply. Support questions get answered from your FAQs. Complex ones escalated to you with context.
Install time: 20 minutes
The problem
Social DMs are a black hole. Every missed one is a customer.
You see them when you remember to check. By then, the buyer has already DM'd two competitors and one of them replied.
The cost of not having it
- —DM response time is the new lead response time — and yours is 4+ hours.
- —Spam DMs train you to swipe past everything.
- —Comments left unanswered look like the brand doesn't care.
The solution
Real-time DM triage with a brand-voice reply.
Classifies every DM. Replies instantly to purchase inquiries. Answers support questions from your knowledge base. Escalates anything outside the script.
Real-time DM coverage
Instagram + Facebook. Webhooks fire within seconds of a new message.
Intent classification
Purchase / Support / Spam / PR — handled differently.
Comment reply within 2 hours
Comments on posts and ads — never go unanswered.
DM → booking conversion
Hot DMs get the booking link before a human even sees them.
What you get
- ✓Real-time DM responses on Instagram and Facebook
- ✓Comment replies within 2 hours
- ✓Mention tracking with sentiment
- ✓DM-to-sale conversion rate per channel
How it installs
Install time · 20 minutes
- Connect your Meta Business account.
- Set auto-response preferences.
- Populate your knowledge base.
- Activate. Webhooks fire from second one.
Technical requirements
- · Meta Business account with admin access to your Instagram and Facebook pages
Pricing
Custom pricing for your business size and vertical.
We price based on the value we deliver — not on a public rate card. Run your Revenue Signal Score first so we can show you what the investment looks like relative to what you\'re currently losing.
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